Your strategy deserves more capital than you have.
ELEVAFUND gives you access to funded accounts of up to $500,000 after passing a clear evaluation with no fine print. You trade, we provide the capital.
From evaluation to capital, in three steps
One single journey, no surprises: choose your account size, show consistency, and start trading with the firm's capital.
Choose your challenge
Select the account size and evaluation model that fit the way you trade.
Prove your strategy
Hit the profit target while respecting the drawdown rules, with no day limit to achieve it.
Get your funded account
Start trading with real ELEVAFUND capital and request your first payout from day 14.
Built for traders who already know what they're doing
No strategy restrictions
Scalping, swing, or algorithms: trade however you want, within our trading rules.
Payouts every 14 days
Withdraw your profits without waiting for monthly cycles.
Transparent rules
Clear drawdown and targets, visible from day one.
MT4 and MT5
Trade from the platform you already feel comfortable with.
Choose your account size
Choose between our 2-Phase evaluation or the faster, single-step 1-Phase option. The bigger the account, the more flexible the rules and the better the split — reference prices, adjust to your cost structure.
- Phase 1 target10%
- Phase 2 target5%
- Max daily loss5%
- Max total loss10%
- Profit split80%
- Phase 1 target9%
- Phase 2 target5%
- Max daily loss5%
- Max total loss10%
- Profit split85%
- Phase 1 target8%
- Phase 2 target5%
- Max daily loss6%
- Max total loss12%
- Profit split85%
- Phase 1 target7%
- Phase 2 target4%
- Max daily loss6%
- Max total loss12%
- Profit split90%
- Phase 1 target6%
- Phase 2 target4%
- Max daily loss8%
- Max total loss15%
- Profit split95%
- Profit target10%
- Max daily loss4%
- Max total loss8%
- Profit split80%
- Profit target9%
- Max daily loss4%
- Max total loss8%
- Profit split85%
- Profit target8%
- Max daily loss5%
- Max total loss9%
- Profit split85%
- Profit target7%
- Max daily loss5%
- Max total loss9%
- Profit split90%
- Profit target6%
- Max daily loss6%
- Max total loss12%
- Profit split95%
1-Phase accounts skip the second verification step and go straight from evaluation to a Funded Account — reflected in a higher price and tighter loss limits.
What you need to know before you start
Conditions ease up as account size increases: a bigger account requires a bigger upfront commitment, and in exchange we offer lower targets, more loss margin, and a better split.
| Account | Phase 1 target | Phase 2 target | Daily loss | Total loss | Split |
|---|---|---|---|---|---|
| $10,000 | 10% | 5% | 5% | 10% | 80% |
| $25,000 | 9% | 5% | 5% | 10% | 85% |
| $50,000 | 8% | 5% | 6% | 12% | 85% |
| $100,000 | 7% | 4% | 6% | 12% | 90% |
| $500,000 | 6% | 4% | 8% | 15% | 95% |
1-Phase Evaluation
A single verification step with a higher price and tighter risk limits — for traders who want to get funded faster.
| Account | Profit target | Daily loss | Total loss | Split |
|---|---|---|---|---|
| $10,000 | 10% | 4% | 8% | 80% |
| $25,000 | 9% | 4% | 8% | 85% |
| $50,000 | 8% | 5% | 9% | 85% |
| $100,000 | 7% | 5% | 9% | 90% |
| $500,000 | 6% | 6% | 12% | 95% |
Skip the challenge: already-funded account
Pay an extra 50% and get your funded account instantly, without going through the evaluation phase. Same loss and split rules as the equivalent challenge account.
Everything you want to know before you start
You trade on accounts with live market prices through your platform. ELEVAFUND's internal risk management determines how that exposure is hedged, but your results and payouts always correspond to your real performance.
There is no day limit in either phase. There is a minimum number of trading days required to ensure consistency before advancing to the next phase.
Forex, indices, commodities, and cryptocurrencies via CFDs, available on MT4 and MT5 depending on the plan chosen.
Your first withdrawal is available starting on day 14 of your funded account, and every 14 days after that. Payments are processed in an average of 24 to 72 hours via bank transfer or crypto.
Yes, your own EAs are allowed on all plans. Copy trading between ELEVAFUND accounts and the use of unverified third-party advisors is not allowed.
Exceeding the daily or total loss limit ends the corresponding evaluation or funded account. You can purchase a new challenge whenever you want to try again.
The bigger the account, the bigger your upfront investment in the evaluation. In exchange, we lower the required profit target, widen the allowed loss margin, and increase your profit split — up to 95% on the $500,000 account.
By paying an extra 50% on top of the corresponding challenge price, you skip the evaluation completely and receive your funded account instantly, with the same loss and split rules as its challenge version.
We currently offer up to $500,000 in funded capital, with the most flexible conditions in the whole lineup: 8% daily loss, 15% total loss, and a 95% profit split.
The 1-Phase evaluation skips the second verification step and takes you straight to a Funded Account after hitting a single profit target. It costs more than the equivalent 2-Phase challenge and has tighter daily and total loss limits, in exchange for a faster path to funding.
Request a withdrawal of your profits
Choose your preferred payment method. Your request is logged and manually reviewed and processed by our team.
Withdrawal details
Fill in the amount and payment method to continue.
How your withdrawal works
- 01Choose your payment method and fill in the corresponding destination details.
- 02Our team reviews the request and verifies the details before processing the payment.
- 03You receive your payment via the chosen method within the stated timeframe, plus an email confirmation.
For crypto withdrawals, always double-check the selected network before sending your wallet address — sending to the wrong network can result in permanent loss of funds.
Terms and Conditions
This document constitutes a legally binding agreement between you ("the Client", "the Trader", "you") and ELEVAFUND ("the Company", "ELEVAFUND", "we"). By purchasing an Evaluation Challenge, accessing a Funded Account, or using ELEVAFUND's services, platform, website, or dashboard in any way, you declare that you have read, understood, and fully accepted these Terms and Conditions ("the Terms"). If you do not agree with any part of these Terms, you must refrain from using our services.
1.Definitions
For the purposes of these Terms, the following concepts shall have the meaning indicated:
- Evaluation Challenge: the one- or multi-phase evaluation process through which the Client demonstrates their ability to trade under certain risk rules, in exchange for payment of a fee.
- Evaluation Account: a simulated trading account, with no real capital, provided to the Client solely for performance evaluation purposes.
- Funded Account: a simulated trading account under the exclusive ownership of ELEVAFUND, whose performance determines the calculation of the profit split owed to the Client, as described in Clause 7.
- Notional Capital: the amount virtually and notionally assigned to the Funded Account, which does not represent a deposit, custody, or delivery of real funds to the Client at any time.
- Platform: the website, dashboard, software, and any technology provided by ELEVAFUND for accessing and operating Evaluation Accounts and Funded Accounts.
- Profit Split: the payment ELEVAFUND makes to the Client according to the percentage established for the purchased plan, subject to the review and approval described in these Terms.
2.Nature of the service
ELEVAFUND offers a trading skills evaluation service on a simulated environment with real-time market prices. The Client expressly acknowledges and accepts that:
- No Evaluation Account or Funded Account involves the delivery, transfer, deposit, or custody of real funds to the Client.
- The Client does not acquire, at any time or under any circumstance, ownership of the Notional Capital assigned to a Funded Account.
- ELEVAFUND is not a brokerage, securities dealer, bank, investment advisor, or regulated entity for the provision of regulated financial services, and does not act as such toward the Client.
- The contracted service is contractual and commercial in nature, consisting of the payment of a fee in exchange for the possibility of receiving a Profit Split conditioned on strict compliance with the rules described herein.
- ELEVAFUND reserves the absolute and discretionary right to manage, hedge, replicate, or not replicate the Client's simulated trades in real markets, with no obligation to disclose such internal management.
3.Eligibility
To use ELEVAFUND's services, the Client represents and warrants that they:
- Are eighteen (18) years of age or older, or the legal age of majority in their jurisdiction of residence.
- Have full legal capacity to enter into binding contracts.
- Do not reside in a jurisdiction where access to these services is prohibited, restricted, or requires regulatory authorization the Client does not hold.
- Are not, and do not act on behalf of, a person or entity subject to international sanctions, export control lists, or anti-money laundering and counter-terrorism financing regulations.
- All information provided during registration, identity verification (KYC), and the withdrawal process is truthful, complete, and up to date.
ELEVAFUND reserves the right to refuse, suspend, or cancel access for any person, without needing to justify its decision, when there are reasonable grounds to suspect a breach of this clause.
4.Payments, fees, and no-refund policy
- All fees for Evaluation Challenges, renewals, instant accounts, or any other product offered by ELEVAFUND are paid in advance and are final and non-refundable, unless applicable law expressly provides otherwise.
- The Client shall not be entitled to any refund for: (a) failing to complete the Evaluation Challenge within a timeframe the Client sets for themselves; (b) breaching any of the risk rules described in Clause 5; (c) subjective dissatisfaction with the service; (d) unfamiliarity with the rules established herein.
- ELEVAFUND may, exceptionally and at its sole discretion, offer partial or full refunds in specific cases, without this constituting a precedent or future obligation for equal treatment.
- Chargebacks initiated in bad faith, or without first exhausting ELEVAFUND's support channel, will be considered a serious breach of these Terms and entitle the Company to permanently suspend all accounts associated with the Client, without prejudice to any applicable legal action.
5.Trading and risk management rules
The Client agrees to comply, at all times, with the risk rules corresponding to the purchased plan, including but not limited to:
- The maximum daily loss and maximum total loss limits specified on the Plans page in effect at the time of purchase.
- The profit targets required for each phase of the Evaluation Challenge.
- The minimum number of trading days required before requesting phase approval or the first withdrawal.
- The prohibition on trading through latency arbitrage strategies, exploitation of price feed errors, server reconnection abuse, or any technique aimed at exploiting technical flaws in the Platform or liquidity provider, instead of generating profit through genuine market analysis.
- The prohibition on trading in a coordinated manner across multiple accounts, whether owned by the Client or third parties, in order to artificially guarantee compliance with targets ("cross-account hedging", unauthorized "mirror accounts").
- The prohibition on the use of unverified third-party Expert Advisors (EAs), scripts, or algorithms, as well as the resale, distribution, or use of automated systems that are not authored or used exclusively by the Client themselves.
- The prohibition on sharing access credentials with third parties, including account management services by third parties not authorized by ELEVAFUND.
Breach of any of the above rules, detected at any time even after passing a phase or while on a Funded Account, entitles ELEVAFUND to immediately terminate the corresponding account, with no right to a refund or to any pending Profit Split.
6.Prohibited practices and abuse detection
In addition to what is stated in Clause 5, the following are considered strictly prohibited practices, the mere reasonable suspicion of which authorizes ELEVAFUND to freeze the account during the investigation period:
- Purchasing multiple Evaluation Challenges for the purpose of statistically guaranteeing the approval of at least one through high-risk trading ("gaming the system").
- The use of false identities, altered documents, or payment information not belonging to the Client.
- Manipulating trade history, screenshots, or any evidence submitted to ELEVAFUND for claim purposes.
- The use of VPNs, proxies, or any technology to hide the real location in order to circumvent applicable geographic restrictions.
- Any attempt at reverse engineering, source code extraction, or interference with ELEVAFUND's technological infrastructure or that of its providers.
ELEVAFUND reserves the right to conduct internal audits of the trading history of any account, at any time and without prior notice, as part of its risk control process.
7.Profit split and withdrawal process
- The right to request a Profit Split arises solely with respect to an active Funded Account in compliance with all applicable rules, starting on the day specified on the Plans page.
- Every withdrawal request is subject to manual review by the ELEVAFUND team, who may request additional identity verification (KYC) and source-of-funds documentation before processing payment.
- ELEVAFUND reserves the right to delay, split into partial payments, or reject a withdrawal request when there are reasonable grounds to suspect a breach of these Terms, fraudulent activity, or irregularities detected during the account audit.
- Processing times indicated on the website are estimates and do not constitute a contractual guarantee of a fixed deadline. Delays attributable to third parties (banks, blockchain networks, payment processors) are not ELEVAFUND's responsibility.
- The Client is solely responsible for providing correct withdrawal details (bank account, card, or wallet address, including the corresponding network). ELEVAFUND will not be liable for loss of funds resulting from incorrect details provided by the Client, including sending to the wrong blockchain network.
8.Account termination
ELEVAFUND may suspend or terminate, immediately and without prior notice or any compensation, any Evaluation Account or Funded Account, in the following cases, including but not limited to:
- Breach of any risk rule (daily or total loss).
- Detection of any of the prohibited practices described in Clause 6.
- Breach of any of the obligations described in these Terms.
- A request from competent authorities or for regulatory compliance reasons.
- Prolonged account inactivity according to the timeframes ELEVAFUND determines and publishes.
Termination of the account for the above reasons does not create a right to a refund of fees paid or to any Profit Split pending approval at the time of termination.
9.Intellectual property
All content on the Platform, including but not limited to trademarks, logos, text, graphics, source code, interfaces, and evaluation methodologies, is the exclusive property of ELEVAFUND or its licensors, and is protected by applicable intellectual property laws. Its reproduction, distribution, or commercial use without ELEVAFUND's prior written authorization is strictly prohibited.
10.Disclaimer of warranties
The services are provided "as is" and "as available", without warranties of any kind, whether express or implied, including, without limitation, warranties of merchantability, fitness for a particular purpose, uninterrupted availability of the Platform, or absence of errors. ELEVAFUND does not guarantee profitability, any trading outcome, or the approval of any Evaluation Challenge.
11.Limitation of liability
To the maximum extent permitted by applicable law, ELEVAFUND, its officers, employees, and affiliates shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or reputation, arising from the use or inability to use the services. In any case, ELEVAFUND's total aggregate liability to the Client, for any cause, shall not exceed the amount actually paid by the Client for the Evaluation Challenge or specific product that gave rise to the claim.
12.Indemnification
The Client agrees to indemnify, defend, and hold harmless ELEVAFUND, its officers, employees, agents, and affiliates, against any claim, loss, damage, liability, and expense (including reasonable legal fees) arising from: (a) the Client's breach of these Terms; (b) misuse of the services; (c) violation of third-party rights; (d) any false or inaccurate information provided by the Client.
13.Confidentiality
The Client agrees to keep confidential any methodology, internal evaluation criteria, unpublished risk management parameters, or private communication received from ELEVAFUND, refraining from disclosing them to third parties without prior written authorization.
14.Changes to the Terms
ELEVAFUND reserves the right to modify these Terms at any time and at its sole discretion. Changes take effect upon publication on the website, unless a different date is indicated. It is the Client's responsibility to periodically review this document. Continued use of the services after changes are published constitutes acceptance of them.
15.Governing law and dispute resolution
These Terms shall be governed by and construed in accordance with the laws applicable in ELEVAFUND's jurisdiction of incorporation, without giving effect to its conflict-of-law provisions. Any dispute arising from these Terms shall first be attempted to be resolved through direct, good-faith negotiation between the parties; if no solution is reached within a reasonable time, the dispute shall be submitted to the resolution mechanisms (arbitration or competent courts) that ELEVAFUND determines and publishes, with the Client waiving, to the extent permitted by law, the right to participate in class actions.
16.Force majeure
ELEVAFUND shall not be liable for breaches or delays caused by circumstances beyond its reasonable control, including but not limited to third-party infrastructure failures, liquidity providers, blockchain networks, banking entities, government actions, natural disasters, pandemics, power outages, or internet failures.
17.Severability and entire agreement
If any provision of these Terms is deemed invalid or unenforceable by a competent authority, such provision shall be limited or removed to the minimum extent necessary, and the remaining provisions shall remain in full force and effect. These Terms, together with the current Privacy Policy and Trading Rules, constitute the entire agreement between the Client and ELEVAFUND regarding its subject matter, and supersede any prior agreement or understanding, whether oral or written.
18.Contact
For any questions related to these Terms, the Client may contact ELEVAFUND via email at support@elevafund.com or through the form available in the Contact section of this site.
Trading Rules
These rules apply to all ELEVAFUND Evaluation Accounts and Funded Accounts. They progressively ease up as account size increases, as detailed in the table in Clause 7. Breaching any of these rules may result in immediate termination of the account, as described in the Terms and Conditions.
1.Profit target
The Evaluation Challenge consists of two phases. In each phase, the Client must reach the profit target corresponding to their plan before advancing to the next stage or to the Funded Account. The target is calculated on the account's initial balance and can be reached at any time, regardless of how many trading days have passed.
2.Maximum daily loss
Defined as the maximum loss the account can register within a single calendar day (00:00–23:59, server time), calculated on the closing balance of the previous day. If the account's equity drops below this threshold at any point during the day, the account is considered breached, regardless of whether the loss is recovered before the day closes.
3.Maximum total loss
Defined as the maximum cumulative loss the account can register relative to its initial balance, at any point throughout the entire duration of the Challenge or Funded Account. As with daily loss, it is assessed by floating equity, not just closing balance.
4.Minimum trading days
The Client must trade for a minimum of 4 trading days in each phase before requesting approval, with "trading day" understood as any calendar day on which at least one position was opened and closed. There is no maximum day limit to complete any phase of the Evaluation Challenge.
5.Leverage and instruments
- Standard leverage available is up to 1:100 on Forex and up to 1:20 on indices, commodities, and cryptocurrencies, subject to the purchased plan.
- Available instruments: Forex pairs, stock indices, commodities (gold, silver, oil), and cryptocurrencies via CFDs.
- Holding positions open overnight and over the weekend is allowed, except when ELEVAFUND expressly notifies otherwise due to extraordinary market events.
6.News trading
It is prohibited to open or hold open positions during a window of 2 minutes before and 2 minutes after the release of high-impact economic news (including, among others, interest rate decisions, employment reports (NFP), central bank decisions, and inflation indices). Any trade identified within that time window will be considered a breach of the trading rules and may result in account termination under Clause 11.
7.Account-size-specific rules
The following conditions apply on a sliding scale according to the purchased account size. The larger the capital, the lower the required target and the greater the allowed loss margin:
| Account | Phase 1 target | Phase 2 target | Daily loss | Total loss | Split |
|---|---|---|---|---|---|
| $10,000 | 10% | 5% | 5% | 10% | 80% |
| $25,000 | 9% | 5% | 5% | 10% | 85% |
| $50,000 | 8% | 5% | 6% | 12% | 85% |
| $100,000 | 7% | 4% | 6% | 12% | 90% |
| $500,000 | 6% | 4% | 8% | 15% | 95% |
8.Consistency rule
In order to encourage consistent and sustainable trading, no single trading day may account for more than 50% of the total profit generated during the phase or during the Profit Split calculation period. If a single day exceeds this threshold, ELEVAFUND may require additional trading days before approving the phase or the corresponding withdrawal.
9.Use of Expert Advisors (EAs) and automation
- The use of Expert Advisors (EAs), indicators, and scripts authored or used exclusively by the Client themselves is allowed.
- The use of unverified third-party systems, signals copied from external providers without authorization, or the use of "mirror accounts" to replicate trading across multiple accounts, whether the Client's own or third parties', is not allowed.
- Any strategy must be based on genuine market analysis; the exploitation of price errors, latency arbitrage, or server reconnection abuse is prohibited.
10.Scaling Plan
Every Funded Account is eligible for the Scaling Plan: if the Client generates a profit equal to or greater than 10% over four consecutive months, without recording any losing month, the account's capital will be increased by 25% relative to its initial size. This process can be repeated indefinitely, subject to ELEVAFUND's review at each cycle.
11.Violations and consequences
Breaching any of the above rules — whether a one-time or repeated occurrence — results in the immediate termination of the corresponding Evaluation Account or Funded Account, as established in the Terms and Conditions. The Client may purchase a new Evaluation Challenge at any time to try again.
Privacy Policy
This Privacy Policy describes how ELEVAFUND ("the Company", "we") collects, uses, stores, and protects the personal information of those who use our website, platform, and services ("the Client", "you"). By using our services, you accept the practices described in this document.
1.Information we collect
We may collect the following categories of information:
- Identification data: full legal name, date of birth, country of residence, and official identity document when required for verification (KYC) processes.
- Contact data: email address, phone number, and mailing address.
- Financial and payment data: card details, bank account, or crypto wallet address provided for purchasing Evaluation Challenges or requesting withdrawals. ELEVAFUND does not store full card details; these are processed by certified external payment providers.
- Trading account data: MetaTrader account ID, trade history, performance statistics, and rule-compliance records.
- Technical data: IP address, browser type, operating system, and Platform usage data collected through cookies and similar technologies.
- Communications: messages sent through the contact form, support chat, or email.
2.Purpose of processing
We use the information collected for the following purposes:
- Managing registration, authentication, and access to Evaluation Accounts and Funded Accounts.
- Processing payments, verifying the Client's identity, and complying with anti-money laundering (AML) and know-your-customer (KYC) obligations.
- Assessing compliance with trading rules and auditing account performance.
- Processing withdrawal requests and communicating with the Client about their status.
- Sending service-related communications, including account updates, rule changes, or changes to these legal documents.
- Improving the Platform, preventing fraud, and ensuring the security of our systems.
- Complying with applicable legal and regulatory obligations.
3.Legal basis for processing
We process personal data based on: (a) performance of the contract established in our Terms and Conditions; (b) compliance with legal obligations, including anti-money laundering regulations; (c) our legitimate interest in preventing fraud and ensuring service security; and (d) the Client's consent, when applicable, for example for sending marketing communications.
4.Sharing data with third parties
ELEVAFUND may share personal information with:
- Payment processing and identity verification (KYC/AML) providers, necessary to process transactions and withdrawals.
- Technology infrastructure, hosting, and data analytics providers, under confidentiality agreements.
- Competent authorities, when required by law, court order, or valid regulatory request.
- Professional advisors (legal, accounting, or financial) to the extent necessary to provide their services to the Company.
ELEVAFUND does not sell or rent its Clients' personal information to third parties for advertising purposes.
5.Data retention
We will retain personal information for as long as necessary to fulfill the purposes described in this Policy, including the minimum periods required by accounting, tax, or anti-money laundering regulations, even after the contractual relationship with the Client ends.
6.Information security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, alteration, or improper disclosure. However, no data transmission or storage system is completely secure, so we cannot guarantee the absolute security of information transmitted over the internet.
7.Cookies and similar technologies
We use cookies and similar technologies for site functionality, session authentication, and analysis of Platform usage. The Client may configure their browser to reject cookies, although this may affect the functionality of certain services.
8.Data subject rights
Depending on their jurisdiction of residence, the Client may have the right to: (a) access their personal information; (b) request its rectification or update; (c) request its deletion, subject to our legal retention obligations; (d) object to or restrict certain processing; and (e) request the portability of their data. To exercise these rights, the Client may contact us through the means indicated in Clause 11.
9.International transfers
Given the global nature of our services, personal information may be stored or processed in countries other than the Client's country of residence. In such cases, ELEVAFUND adopts reasonable measures to ensure an adequate level of data protection in accordance with applicable regulations.
10.Minors
Our services are not directed at individuals under 18 years of age. ELEVAFUND does not knowingly collect personal information from minors. If we become aware that we have collected such information, we will proceed to delete it.
11.Contact
For questions related to this Privacy Policy or to exercise your rights over personal data, the Client may write to support@elevafund.com or through the form available in the Contact section of this site.
12.Changes to this Policy
ELEVAFUND may update this Privacy Policy periodically. Changes take effect upon publication on the website. The Client is advised to review this document regularly.
Refund Policy
This Refund Policy complements our Terms and Conditions and specifically describes the circumstances under which ELEVAFUND does or does not process refunds for fees paid for Evaluation Challenges, instant accounts, and other products offered on the site.
1.General rule: non-refundable payments
All fees paid for the purchase of an Evaluation Challenge, an Instant Account, or any other ELEVAFUND product are final and non-refundable once payment has been processed and the corresponding account activated. This rule applies regardless of the outcome achieved by the Client during the evaluation.
2.Situations NOT eligible for a refund
- Failing to complete the Evaluation Challenge within a timeframe set by the Client themselves (bearing in mind there is no day limit set by ELEVAFUND).
- Breaching any of the trading rules described in the Trading Rules section, including daily loss, total loss, or the consistency rule.
- The Client changing their mind after purchase, or dissatisfaction with their own performance during the evaluation.
- Unfamiliarity with the rules, conditions, or terms in effect at the time of purchase.
- Account closure or suspension due to violation of the Terms and Conditions or the prohibited practices described therein.
3.Exceptional cases considered
ELEVAFUND may, at its sole discretion and on an exceptional basis, consider refund requests in the following cases, without this constituting an obligation or precedent for future cases:
- Duplicate charge or verifiable technical error attributable to the Platform or payment processor.
- Severe and prolonged technical failures of the Platform, directly attributable to ELEVAFUND, that have demonstrably prevented the Client's normal trading activity.
- Cancellation of a product before its activation or first use, when permitted by the corresponding payment provider.
Any such request must be submitted within 7 calendar days of the purchase, through the Contact form, attaching sufficient evidence of the incident.
4.Partial refunds and credits
In certain exceptional cases, ELEVAFUND may choose to offer an equivalent credit toward the purchase of a new Evaluation Challenge, instead of a direct monetary refund, when both parties consider it a reasonable solution.
5.Chargebacks
The Client agrees to first contact ELEVAFUND's support team regarding any dispute related to a charge, before initiating a chargeback with their bank or payment processor. Opening a chargeback without exhausting this channel, or doing so in bad faith, is considered a serious breach of the Terms and Conditions and may result in the permanent suspension of all accounts associated with the Client.
6.Refunds and Profit Split
This Refund Policy refers exclusively to fees paid for the purchase of ELEVAFUND products. The process for requesting and approving the Profit Split of a Funded Account is governed by the Terms and Conditions and the Withdrawal section of this site, and is not subject to this Policy.
7.How to request a refund
To submit a request under the eligible scenarios described in Clause 3, the Client must write to support@elevafund.com or use the form in the Contact section, indicating the email used for the purchase, the transaction date, and a detailed description of the reason for the request.
8.Changes to this Policy
ELEVAFUND reserves the right to modify this Refund Policy at any time. Changes take effect upon publication on the website and will apply to purchases made from that date onward.
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